FAQ

How soon do i get paid?

Providing you have been fully identified, any payments facilitated through PT BIZ are paid into your nominated account 2 to 7 days after the transaction has occurred. This can vary however depending on weekends, public holidays and which financial institution you use

Are my credit/debit card details secure?

Yes they are. Please refer to our security page for further details.

What credit cards will be accepted?

VISA, MasterCard and American Express both Credit and Debit.

Do I need any extra hardware to take credit cards?

Not at all. All you need is the PTBIZ app.

Refunds

How long do refunds take to process?

We submit refund requests to your customer’s bank immediately. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be cancelled.

 

If I process a refund will I get back the fees and charges I incurred?

Yes.

 

When trying to process a refund I received the error message, “Your balance is insufficient to perform this action this action”.

In order to process a refund you need to have enough funds in your holding account.

For example, if you process a payment through PTBIZ via a card on Monday for $100 this should be transferred into your account by Wednesday. If on Friday you decided you need to refund your client the $100 you had deducted on Monday and you hadn’t taken any payments since then, you would not be able to perform the a refund.

Do I need to do anything else once I’ve created a recurring payment plan or invoice?

Once you’ve sent through the link via the system we’ll keep reminding your client until they have entered their details in and accepted the Terms & Conditions. The system will then charge them for any outstanding payments due.

What happens if a recurring payment fails?

In the event, a payment fails we will try deducting again in 24 hours, we’ll also let your customer know so they have the chance to fix it before we try again. We also let you know about this via notifications.

What time of the day do recurring payments get deducted?

Payments may be deducted anytime within the day/date that is set for deduction.

How much does it cost to process and receive credit/debit card payments?

We’ve tried to keep things as simple as possible when it comes to fees. There are no monthly fees, no setup fees and no surprises. We charge a small percentage of the transactional amount and a transaction fee for any credit/debit card payment facilitated through PT BIZ (using this feature is optional). Please refer to our Fees and Charges for current rates.

How does the charging work if I have multiple sessions with a client?

In this example we are using the current transaction cost in Australia 2.95% + $0.55

In the event your client was charged $50, the charge to you would be $2.02, if you were to set them up with 3 separate plans the total charges would be $6.06.

The best and cheapest way to go about it would be to set them up on one payment plan for $150 that way the charge would only be $4.96 (effectively getting rid of two of the transaction fees)

Are the fees charged to my client or me?

Fees are charged to you and come out of the total amount you charge.

I want to take payments through PTBIZ but need to explain it to my clients can you help?

A lot of people moving over from other payments gateways need a little help explaining it to there customers, so we decided to create this email template to help with that transition. Let us know if you need anything else.

When will an Android version be available?

Android is definitely on the cards but it will probably not be available until early next year 2018.

What if I don't have a ``Business Tax ID``?

Ideally you do need a business tax id but if you don’t have one, you can try submitting you personal tax id, as this should be accepted by Stripe.