Providing you have been fully identified, any payments facilitated through PT BIZ are paid into your nominated account 2 to 7 days after the transaction has occurred. This can vary however depending on weekends, public holidays and which financial institution you use
VISA, MasterCard and American Express both Credit and Debit.
Not at all. All you need is the PTBIZ app.
How long do refunds take to process?
We submit refund requests to your customer’s bank immediately. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be cancelled.
If I process a refund will I get back the fees and charges I incurred?
When trying to process a refund I received the error message, “Your balance is insufficient to perform this action this action”.
In order to process a refund you need to have enough funds in your holding account.
For example, if you process a payment through PTBIZ via a card on Monday for $100 this should be transferred into your account by Wednesday. If on Friday you decided you need to refund your client the $100 you had deducted on Monday and you hadn’t taken any payments since then, you would not be able to perform the a refund.
Once you’ve sent through the link via the system we’ll keep reminding your client until they have entered their details in and accepted the Terms & Conditions. The system will then charge them for any outstanding payments due.
In the event, a payment fails we will try deducting again in 24 hours, we’ll also let your customer know so they have the chance to fix it before we try again. We also let you know about this via notifications.
Payments may be deducted anytime within the day/date that is set for deduction.
Nope, you can sync your clients from your phone to PTBIZ.
We’ve tried to keep things as simple as possible when it comes to fees. There are no monthly fees, no setup fees and no surprises. We charge a small percentage of the transactional amount and a transaction fee for any credit/debit card payment facilitated through PT BIZ (using this feature is optional). Please refer to our Fees and Charges for current rates.
In this example we are using the current transaction cost in Australia 2.95% + $0.55
In the event your client was charged $50, the charge to you would be $2.02, if you were to set them up with 3 separate plans the total charges would be $6.06.
The best and cheapest way to go about it would be to set them up on one payment plan for $150 that way the charge would only be $4.96 (effectively getting rid of two of the transaction fees)
Fees are charged to you and come out of the total amount you charge.
A lot of people moving over from other payments gateways need a little help explaining it to their customers, so we decided to create this email template to help with that transition. Let us know if you need anything else.
Android is definitely on the cards but it will probably not be available until early next year 2019.
Ideally you do need a business tax id but if you don’t have one, you can try submitting you personal tax id, as this should be accepted by Stripe.
Everything in PTBIZ is stored securely in the cloud and is routinely backup, meaning that if you break, lose, change phones or use multiple devices all your data will be there. Also, in relation to client card and bank details we do not store those details either, they are securely stored by our payment gateway which is Level 1 PCI DSS complient.
In the first instance we always suggest speaking with your trainer as matter of courtesy and in most instance, they will need to cancel it for you. However, if for any reason you are unable to contact them or have had a falling out please contact us directly here